Maintenance Support Services

WorkFINITY®'s Support Services provides constant online services. The objective is to forge strong relationships with customers and increase customer satisfaction. By maintaining a complete case history with instant access to all customer communication, we ensure all service-level agreement metrics are met or exceeded. We support more customers with our existing staff by offering an online, self-service solution. This enables us to automatically capture customer inquiries from our Web site and route cases to specific reps based on customizable business rules.

Technical Support

Available by by e-mail or phone - we provide technical assistance for installing and using WorkFINITY® BRPRM products and applications, and resolving technical issues. We ensure closing support requests within one business day.

For customers with specific needs, customized support packages are developed and offered to meet those needs. Examples include:

WorkFINITY® BPRM Customer Service Portal

Exclusive information is available to customers on the WorkFINITY® BPRM Customer Services Portal, which includes product knowledge bases, release information, downloadable patches and updates, and online discussion forums for sharing their experience with WorkFINITY® maintenance support staff.

Release Updates

New product releases are immediately made available to customers in the maintenance program

Patch Notification and Product News

Customers are kept well informed of changes to our products. Customers are notified by email when patches become available. Special product newsletters announce product releases, and provide other valuable information to help our clients utilized their products in the most efficient manner possible.

Product Documentation

WorkFINITY® provides user documentation in an electronic, online format that allows us to:

• Maintain, update, and improve technology /software in an efficient manner.
• Allows customers to access any time
• Make it easy to find specific topics of interest through electronic searches.